Billing 3

• Where do I find my latest invoices?
• How do I add a payment method?
• How do I cancel my subscription/delete my account?

Alerts and Alert Rules 4

• What’s the difference between an alert and an incident?
• What are ‘similar’ incidents in Zenduty?
• What happens if there are multiple contradicting alert rules matching an incoming alert?
• How can I change the SMS content for Zenduty Alerts?

Schedules and Escalation Policies 2

• What happens when no one is on-call?
• Why can't a user access the incident even though they is part of the EP the incident has been reassigned to?

Services and Integrations 3

• What are the rate limits in Zenduty API and notifications?
• What are fields that can be used to build outgoing alert rules?
• What are the integrations available in Zenduty?

Incidents 3

• What are the permissions required to merge incidents?
• How are users notified when they are added as a responder?
• How to assign roles from an on-call schedule?

Account Management 4

• Can there be two owners in an account?
• What can I do with RBAC (Role Based Access Control)?
• What are the list of options where domain restriction can be applied?
• Does Zenduty have OpenSource API?